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General Info > Terms of Service

Terms and Conditions:

This Agreement as well as any additional Classic Industries® policies, together with all modifications thereto, constitute the complete and exclusive agreement between You and Classic Industries® concerning your use of Classic Industries's Products and Services, and supersede and govern all prior proposals, agreements, or other communications. All Classic Industries® policies and agreements specific to particular Products and Services are incorporated herein and made part of this Agreement by reference. By purchasing Classic Industries® Products or Services, You acknowledge that You have read, understood, and agree to be bound by all terms and conditions of this Agreement and any other policies or agreements made part of this Agreement by reference, as well as any new, different or additional terms, conditions or policies which Classic Industries® may establish from time to time, and any agreements that Classic Industries® is currently bound by or will be bound by in the future.

Truck Freight:

Classic Industries® reserves the right to ship via carrier of our choice. Products that require truck freight are usually indicated by an icon or symbol. This indicates that the product is too large for ground delivery and must be shipped by motor freight. There may be items listed in a dealer catalog or on the Classic Industries® website that are not indicated as truck freight. These items must be pre-paid, including freight charges, before the shipment can be sent. Classic Industries® requires a minimum $125.00 fee for all California orders and minimum $175.00 fee for all out of state truck shipments.

Truck freight rates could be higher depending on products being ordered and the destination. Residential deliveries require an additional $40.00 fee. Should the customer's delivery require special handling (lift gate service, re-routing, additional freight charges, etc.), any and all additional fees will be billed to the customer's credit card. Acceptance of truck freight shipment is acknowledgment that additional charges will be incurred. Please include a commercial business address whenever possible.

For additional information contact our customer service department during regular business hours.

Important: Truck freight items are excluded from promotional shipping offers.

Oversize - Overweight - Dimensional Weight:

These are the designations for Ground or Standard packages that meet one of the following specifications for billing purposes:

Oversize 1 (OS1):Designates a combined length and girth exceeding 84 inches, but less than 108 inches. Actual weight is less than 30 lbs, and is billed at 30 lbs.

Oversize 2 (OS2):Designates a combined length and girth exceeding 108 inches but less than 130 inches. Actual weight is less than 70 lbs, and is billed at 70 lbs.

Oversize 3 (OS3):Designates a combined length and girth exceeding 130 inches but less than 165 inches. A $40.00 handling fee will be added to all (OS3) orders.

Overweight:Actual weight is less than 90 lbs, and is billed at 90 lbs. We reserve the right to charge Oversize fees on any order containing oversize products, even if it is not indicated in the catalog.

Non-Contiguous USA Orders:

All Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico, etc. orders are shipped via 2 day air delivery whenever possible. All orders must be pre-paid with credit card, money order, or check. No COD orders are accepted. Rates depend on the items being ordered. Contact our sales department for exact rates. Free Freight policy does not apply to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico, etc.. Classic Industries® reserves the right to ship via carrier of our choice.

APO / FPO:

Parcel post is the only means of shipping to an APO or FPO address. Due to size restrictions the maximum shipping box can be no larger than 72" width and girth combined. All military personnel must write or call to determine what size box will be used for the shipment. Once this is determined, Classic Industries® will call or write to let you know if the order can be shipped by Parcel Post, and the correct amount required. All orders that exceed these limitations will be shipped in accordance with customer approval.

Insurance:

Each order is charged an insurance fee. This fee will insure the entire order and protect you completely from damages or loss. Insurance fees may change occasionally depending on the amount of order, etc.

COD Orders:

Classic Industries® accepts COD orders within the continental USA for ground delivery only. Truck freight orders must be prepaid in advance before shipment will be released. COD fee's for ground orders are based on UPS or Fed-Ex current rates and are subject to change without notice.

Foreign Order Shipping Policy & Foreign Orders:

Foreign Order Shipping Policy:
All foreign orders must be pre-paid before export shipments can be sent. Due to shipping rate differences and depending on what items are being ordered, your freight fees will vary. It is important that you contact Classic Industries® sales department for instructions regarding all foreign orders. Please list the items you intend to order so we may calculate the best, most efficient, and least expensive method to ship your order. A foreign processing fee will be added to all foreign orders. Customs duties and import fees to your country will vary and are the sole responsibility of the customer. Check with your local customs office for more information. If you have any questions or concerns please contact the Classic Industries® sales department.

Foreign Oders:
All foreign orders must be pre-paid before shipment can be sent. Freight fees will vary. The Shipping & Handling field will state "TBD" (To Be Determined) until we have calculated the most efficient and cost-effective way to ship your order. Once we have determined the best way to ship your order, you will be contacted by email or phone from Classic Industries® to acquire approval prior to shipping the order. If you have any questions or concerns please the Classic Industries® sales department.

Shipping Damages:

Always check the contents of your shipment in the presence of the person delivering the merchandise whenever possible. Should any damage occur, immediately notify the Classic Industries® customer service department, so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be given on damaged goods replacement. Classic Industries® is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). Classic Industries® will file a claim with the carrier in most cases. If the customer files a claim with the carrier, Classic Industries® will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.

Mandatory Shipping Fees/Drop Ship Fees:

Some items we offer may require a mandatory shipping or drop ship fee. This fee may also apply to products sold over the counter at the Classic Industries® Showroom location. Contact the Classic Industries® sales department for actual additional shipping fees.

Important: Products with mandatory shipping fees or drop ship fees are excluded from promotional shipping offers. Classic Industries® reserves the right to ship via carrier of our choice.

Express Shipping:

Classic Industries® offers Overnight and 2 Day air delivery service in the Contiguous U.S., Alaska, Hawaii, Guam and Puerto Rico. Pre-payment with a credit card is required before shipments can be sent. Simply order before 12:00 p.m. Pacific Time, Monday-Friday during regular business hours and your Overnight order will arrive the following business day (pending availability). Saturday delivery is available only on Overnight service. A mandatory fee will be added to Overnight fees for Saturday delivery.

Important: Air service does not guarantee your order will arrive on the expected date of delivery. Under normal circumstances, air service is guaranteed. However, due to adverse weather conditions, natural disasters or unforeseen circumstances, there may be delays. Classic Industries® is not responsible for deliveries that are delayed. Air service orders are excluded from promotional shipping offers.

*Classic Industries® reserves the right to ship via carrier of our choice.

Pricing:

While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted. Please see the Classic Industries® Pricing Policy for more information.

Important Shipping Information:

Please be advised that Truck freight requires a signature for delivery. The freight company will sometimes call prior to delivery. You should inspect the shipment prior to signing for the goods. Your signature releases the freight company of any liability which will result in the denial of any claims (shortages or damage). If the order placed contains product(s) that are indicated "Truck Freight" the entire order will be shipped via truck freight.

*Classic Industries® reserves the right to ship via carrier of our choice.


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