Procedure to Return Shipping Damages

If you have a problem with any part you receive due to shipping damage or mishandling, simply follow the instructions below.

Contact our customer service department Toll Free at 800.854.1280 extension 5-210 within two business days.
After verification of damage, we sill issue a damage pick up call tag through the carrier who delivered the products. The carrier will travel directly to your address, pick up the damaged goods and return them to us. This method eliminates inconvenience and expense to you the customer.
Our customer service department will send you a replacement part after the product has been returned and inspected by Classic Industries®.
In order to insure your damage products are replaced, please be sure to return all damaged items in their original box and packaging. Failure to do so could result in the claim being denied. It is essential that someone is available at the pick-up address to supply the damaged products when the carrier arrives. Customer may be required to return the products at their own expense if the carrier is unable to pick up the products for any reason.
We handle the claim so you don't have to! See shipping policies for additional information.
Note: Some products are excluded from damage call tag pick up. Call a sales representative for information concerning products that are not eligible.

With Classic Industries® the worry is eliminated
You can rest easy, because we have taken the worry out of buying your products through the mail! In an effort to provide the best customer service available, we now protect your precious restoration products for free!

Classic Industries® knows that today’s restorer is both knowledgeable and resourceful, so it is important for us to offer unsurpassed customer service. With this in mind, we do not charge our customers enormous fees to protect their products from damage or mishandling.

Ordering through the mail has its advantages by being one of the
quickest most convenient methods of delivery. When you order, you expect your merchandise to be in perfect condition when it’s received and it usually is. However, a small percentage of boxes delivered can get damaged while on route to your destination. There’s nothing worse than anticipating your newly delivered parts only to find out the box has been damaged. Experienced mail order customers are aware of this minor but annoying pitfall. Even mail order companies with the best intentions can run into problems in this area. Classic Industries® takes every precaution to ensure that your parts are delivered in perfect condition. Mail order is our business and we utilize the latest packaging methods

and materials along with quality custom corrugated boxes to prevent damage. Unfortunately, no matter how strong the box or how great it’s packed, there still remains the possibility that damage will occur. Take the worry out of damages caused by mishandled freight with Classic Industries®. Classic Industries® has virtually taken the risk and additional expense out of problems associated with damaged freight. If you receive a damaged item, all you simply have to do is contact our customer service department Toll Free at 800.854.1280, explain the problem, and we’ll take care of the rest!

This means the need for you to contact the carrier yourself is eliminated, the need for you to drop off the damaged goods at UPS, Fed Ex or the Post Office is minimized. All it takes is a phone call! With other mail order companies this process may take weeks or your left with the headache of filing your own claim. Classic Industries® eliminates all of that! We take care of the inspection, file the claim, and issue a pickup eliminating any inconvenience to you. We know how disappointing it can be to anticipate your long awaited parts only to find a damaged box with parts you can’t use. Why take a chance with other mail order companies?